Frequently Asked

Orders are dispatched from Newcastle, New South Wales, Australia.

We currently only ship within Australia. However, items can be posted overseas should the buyer choose to accept postage costs charged by Australian Post or DHL PLUS any custom taxes and duties charge.

Orders placed before 8AM will be dispatched the same business day. Orders placed after this time are dispatched the following day. We post items only during business days and hours from our Newcastle site.

Please note there may be delays up to 48 hours during this Covid19 period.

You will receive an email confirmation with your tracking number once your order has been shipped.

Please note due to the current circumstances surrounding Covid-19 Australia Post are experiencing delays and are unable to provide shipping estimates/timeframes. Please allow additional time for your order to be delivered.  More information can be found on their website here.

Standard Post – is shipped via Australia Post and has an expected delivery time frame of up to 6 business days once dispatched (For Metro Areas Only – Please use the Aus Post Shipping calculator for a more accurate estimation). 

Large items such as our Shampoo and Conditioner set range will be shipped separately if ordered together with other smaller items.

Express Post  is shipped via Australia Post and is generally delivered within 3 business days once dispatched (For Metro Areas Only – Please use the Aus Post Shipping calculator for a more accurate estimation). 

The cost will vary depending on the item weight and location – this will be calculated at check out. 

You can find a more accurate estimation through the Australia Post ‘Postage Calculator’ tool here: 

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

The order will be shipped from Cameron Park, NSW 2285.

Please note: Shipping timeframes are provided by our shipping providers. Whilst most packages do arrive within the timeframe given please understand O. MENDS BEAUTY & MAKEUP ARTISTRY is not responsible for any delays or errors caused by the carrier once tracking states the lodge from our side.

Please contact the carrier first for an update and if the issue persists please email support@omendsbeauty.com.au and we will investigate further. We will ensure your package is received. 

Your tracking number can be found in the dispatch email notification.

Your order may have items arriving separately so be sure to check your tracking information.
With Australia Post you’ll be able to see a drop down on their tracking page with all the parcels that will be arriving and its status.

After checking the above, if you are missing an item from your order, please contact support@omendsbeauty.com.au for assistance.

Please check your order has arrived undamaged before signing for it. If the outer packaging is not in perfect condition, you must sign for the delivery as ‘damaged’. 

Broken items or missing parts must be reported to us within two days of delivery accompanied with any photo/ video evidence and an image of shipping label or else, we are unable to claim against the shipping carrier. 

If you received a faulty or damaged item, please contact our support team as soon as possible so we can assist you further. 

Please contact us via phone immediately in-case your order is yet to be shipped. However, as orders are continuously being dispatched, we cannot guarantee that we are able to change or amend an order.

Once your order is dispatched, there is a possibility that Australia Post can redirect it to the correct address. Simply sign up for a MyPost account (with the same email address used to place the order), enter in your tracking number and you should then have the option to redirect your order.

We encourage that you double check your delivery details before confirming payment as any costs due to incorrect details will be at the expense of the buyer.

Non delivery due to an incorrect address will not be eligible for any compensation from O. MENDS BEAUTY & MAKEUP.

For re-delivery due to a returned parcel please email support@omendsbeauty.com.au with the correct shipping address. The re-shipping charge will be the same charge made in the order.

Absolutely! Speak with our friendly team over the phone or via email  info@omendsbeauty.com.au